Terms and Conditions


1.1 Acceptance of Terms and Conditions. These terms and conditions are the terms on which Fluent Scientific Limited offers you access to its Website and Services. On registering to access the Services you accept these terms and conditions as amended by us from time to time. Please read them carefully.

1.2 Amendment of Terms and Conditions. These terms and conditions may be amended in whole or in part by us at any time without notice to you. Amendments will be effective and binding on you immediately on posting of the amended terms and conditions on the Website. You are responsible for ensuring that you are familiar with the latest terms and conditions.


2.1 Definitions. In these terms and conditions, unless context requires otherwise:

Fluent IQ, we, us or our are references to Fluent Scientific Limited and/or its directors, employees, and permitted assigns.

Commencement Date means the date you first register to access the Services.

Customer means any person registered with us.

Expiry Date means the date on which your use of the Services ceases or is terminated in accordance with its terms.

Fees means all amounts charged by us to access and use the Services as may be set by us from time to time.

Intellectual Property means all patents, trade marks, trade names, designs, domain names, trade secrets, formulations, inventions, models, plans, licences, know-how, databases, technical information, discoveries, ideas, data, research, results, reports, drawings, techniques, specifications, standards, methods, manuals, get-up, rights in computer software, copyright in works and all rights or forms of protection of a similar nature, throughout the world, whether or not registered, and (where applicable) any application to register any of these rights and includes the Improvements.

Improvements means any improvements, modifications or additions.

Loss means any loss, damage, cost or expense.

Personal Information means any and all information about you gained by us through your use of the Website and Services, including without limitation any information on and relating to:

Purpose means the use of Services for your personal and private purposes. For the avoidance of doubt, the Purpose excludes use of the Services for commercial or professional diagnostic, analysis or examination purposes.

Services means any one or more of the services offered by us from time to time from the Website.

Term means the period from and including the Commencement Date up to and including the Expiry Date.

Territory means worldwide.

You and your are references to you the Customer.

Website or site means the website at http://www.fluentiq.com/ and any other related website through which the Services are or will be offered.

2.2 Interpretation. In this Agreement, unless the context indicates otherwise:


3.1 Grant of Licence. In consideration of the payment by the Customer of the Fees, we grants to the Customer a non-exclusive and non-transferable licence to use the Services during the Term in the Territory solely for the Purpose.


4.1 Age Restriction. The Services are only available to those who can legally agree to these terms and conditions.

4.2 Permission to Access. If you are between the ages of 16 and 18:

4.3 Minors. If you are under 16 years of age:

4.4 Guarantee. You are responsible for the actions of any third party to or for whom you grant or enable access to the Website or Services through your account. You guarantee the performance of all obligations under this agreement by any such person.

4.5 Lawful Purpose. You agree to comply with all applicable local and international laws when using the Website and Services.

4.6 Personal Use Only. Access to the Website and Services is only granted for the Purpose. You must not use the Website or the Services for or in relation to, any commercial or business purpose or activity of any sort whatsoever.

4.7 Use Guidelines. You agree to access and use the Website and Services in a manner that is acceptable to us (in our sole discretion) and comply with any guidelines regarding access to the Website or use of the Services set by us from time to time. Without limiting the generality of this clause, you will not:


5.1 Intellectual Property Ownership. You acknowledge and agree that Fluent Scientific Limited is the owner of:

5.2 No Contest. You will not, at any time, directly or indirectly challenge or contest (nor assist any other person to challenge or contest) our right and title to, and interest in, any Intellectual Property relating to the Website or Services.

5.3 Permission Required. Except as expressly permitted by these terms and conditions, you may not without our written permission, in any form or by any means:

5.4 Licence to Use Recordings. We do not claim ownership over your recordings. When you upload your recordings to the Website, you grant us an irrevocable, royalty-free, worldwide, non-exclusive, sub-licensable, transferable, perpetual licence to use your recordings in any manner we deem appropriate (in our sole discretion) to provide the Services, to conduct research, to publish the results of that research, and for our legitimate business purposes, in accordance with our Data Security and Privacy Policy.


6.1 Personal Information. You understand and agree that we collect and may store your Personal Information in accordance with the terms of our Data Security and Privacy Policy.

6.2 Right to Use. You understand and agree that we may use your Personal Information in accordance with the terms of our Data Security and Privacy Policy.


7.1 Fees. The Fees specified on the Website include all applicable taxes, are payable in advance by you in accordance with the relevant payment instructions on the Website.

7.2 Change in Fees. We reserve the right to amend the Fees charged or to introduce new fees for any of the Services at any time without notice to you. If we introduce a new service, the fees for that service are effective at the launch of the service, unless otherwise stated.

7.3 Refund Policy. It is our current policy to refund any Fees paid by you on request regardless of the reason for requesting such a refund (Refund Policy). All refund requests should be directed to [email protected].

7.4 No Fault. Any refund provided under clause 8.3 is made on a ‘no fault’ basis. Payment of a refund by us does not constitute an admission on our part that your claim to a refund is valid or that we are at fault in any way whatsoever.

7.5 Reserved Rights. We reserve the right to change the Refund Policy at any time for any reason whatsoever.


8.1 Own Risk. You use the Website and Services entirely at your own risk. The Services are provided by us on an ‘as is’ basis without warranty of any kind.

8.2 Personal Responsibility. Without limiting the generality of the above clause, you are solely responsible for:

8.3 No Warranty. To the maximum extent permitted by law, we expressly exclude all warranties, express or implied, including (but not limited to) implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, timeliness, uninterrupted continuance of Services, and accuracy in connection with the Services.

8.4 Disclaimers. Without limiting the foregoing, we do not warrant that:

8.5 Third Party Content and Services. Responsibility for any third party information, content or services (Third Party Content) accessed through us or the Website, including by way of hyperlinks to third party websites, rests solely with that third party. If we provide or provide access to, Third Party Content we do not recommend, endorse or guarantee the Third Party Content in any way whatsoever.


9.1 No Liability. To the maximum extent permitted by law, we will not be liable to you or any other person or entity under any circumstances for any Loss whatsoever that results in any way from use of the Website or Services or a failure to access the Website or Services.


10.1 Full Indemnity. You agree to fully indemnify us and hold us harmless from and against any and all claims, suits, actions, proceedings or Loss incurred, suffered or brought against us in respect of or in connection with your access to and use of the Website and Services and the access to and use of the Website and Services by any third party to or for whom you grant or enable access.


11.1 Term. This agreement will commence on the Commencement Date and, until and unless suspended or terminated earlier in accordance with this clause 11, will continue in effect for the Term.

11.2 Suspension. At our sole discretion, without notice and for any reason whatsoever we may suspend providing the Services or any part of the Services to you including but not limited to removing or deleting any recordings you have provided without maintaining a backup copy.

11.3 Termination by Us. We may discontinue providing the Services to you at any time without notice and for any reason whatsoever.

11.4 Termination by You. You may cease using the Services at any time by closing down your account with us.

11.5 Consequences of Termination. If this agreement is terminated for any reason:

11.6 Continuing Obligations. The termination of the agreement will not affect either party’s rights or remedies in respect of any breach of this Agreement by the other party, where that breach occurred before the termination of this Agreement.

11.7 Surviving Clauses: The provisions of clauses 6, 9, 10, 11, and this clause 12 and any other provisions of this agreement which are required to give effect to those clauses will remain in full force.


12.1 Assignment. You may not transfer your rights and obligations under these terms and conditions. We may assign or transfer our rights and obligations to any third party.

12.2 Entire Agreement. These terms and conditions:

12.3 Law and Jurisdiction. The operation of these terms and conditions and the provision of the Services is governed by, and construed in accordance with, New Zealand law regardless of your country of origin or where you accessed the Services. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the New Zealand courts in connection with these terms and conditions.

12.4 Rights and Remedies. The rights, powers and remedies in these terms and conditions are cumulative and are in addition to any rights, powers or remedies provided at law or in equity, unless specifically stated otherwise. Each party may pursue any remedy that it is entitled to pursue by law.

12.5 Severability. If any provision of this Agreement is held to be illegal, invalid or unenforceable, then (to the maximum extent permitted by law):

12.6 Variation. In order to be effective, any variation or amendment of these terms and conditions must be agreed in writing by the parties.

12.7 Waiver. A party will not be deemed to have waived any provision of these terms and conditions unless that waiver is in writing and signed by that party. Any such waiver will not be, or deemed to be, a waiver of any other right under these terms and conditions. Any failure or delay by a party to enforce any provision of these terms and conditions will not be considered to be a waiver of that provision.